Our Polices

As professionals in the pet care industry, the philosophy of Companions Grooming is to offer a stress-free grooming experience for your pet. The safety and comfort of your pet is our first and foremost concern, and therefore, we will not perform any grooming procedure that causes your pet stress or discomfort that we deem excessive, which may include nail trimming in certain cases.

Occasionally, a pets coat may be too matted to humanely detangle, and we may need to clip or shave the coat short in order to start over and relieve the animal of any discomfort resulting from a matted coat. We will always contact you to discuss the situation and obtain consent before such grooming is performed. Please be aware that matting can often hide or cause issues such as (but not limited to) skin conditions, sores, hematomas, or itching, which may become apparent after removing the matted coat. Companions Grooming will not be held responsible for conditions or effects related to a matted coat.

While Companions Grooming does everything possible to ensure the safety and comfort of your pet, occasional nicks and scrapes, allergic reactions, bleeding from toenails, and stress can happen. Companions Grooming will not be held responsible for these or other conditions resulting from typical grooming procedures or pre-existing conditions.

We require 24 hours notice to change or cancel an appointment. A fee of up to $50 (per appointment, per pet) may apply for cancellations made without 24 hours notice or if you miss an appointment without notice (no-show). Providing 24 hours notice for changes or cancellations allows us to schedule our days more efficiently, reducing wait times for customers trying to book appointments. Multiple no-shows may result in the inability to schedule future appointments.

 All prices are subject to change.

You, the owner or owner’s agent, must inform Companions Grooming of any issues your pet may have, including (but not limited to) medical, physical, behavioral, or emotional issues, allergies, sensitivities, previous surgeries, or pre-existing conditions.

You, the owner or owner‘s agent, guarantee that the pet has received all vaccinations recommended by your veterinarian and assume all responsibility for issues that may arise if your pet has not received said vaccinations. Proof of current vaccination status is REQUIRED. You also guarantee that your pet is free from parasites such as fleas, ticks, and tapeworms. Companions Grooming reserves the right to refuse service to pets who have not received vaccinations or are found to have (or are suspected to have) parasites.

Companions Grooming reserves the right to refuse service to any animal for reasons including, but not limited to, behavioral issues, health concerns that may cause undue stress, and abusive or offensive language or behavior toward our staff by customers or pet owners.

You, the owner or owner’s agent, acknowledge and consent to Companions Grooming using photos or videos of your dog for promotional purposes on social media or other platforms.

Companions Grooming staff are trained and certified in Pet First Aid and CPR. In the unlikely event of an emergency, Companions Grooming will make every effort to contact the pet’s owner or owners agent. However, if the owner or agent cannot be reached, Companions Grooming is authorized to transport the pet to the most appropriate veterinary facility for treatment, which may include an emergency veterinary facility. Veterinary expenses will be the responsibility of the pet’s owner or owner’s agent.

You, the owner or owner’s agent, understand and agree to the terms listed above and, in consideration of the grooming services provided by Companions Grooming LLC, agree to hold Companions Grooming and its agents or associates harmless from damage, loss, or claims resulting from (but not limited to) any known or unknown pre-existing conditions or incidents resulting from typical grooming procedures.